Refund Policy: 

At DriveCraft, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure a fair and hassle-free experience.

Eligibility for Refunds

You may be eligible for a refund if your request meets the following conditions:

• The refund request is made within 30 days of purchase.

• The product is unused, in its original packaging, and in resalable condition.

• Digital products or services are non-refundable unless stated otherwise.

• The item received is damaged, defective, or incorrect due to an error on our part.

Non-Refundable Items

• Items marked as final sale or non-returnable.

• Products damaged due to customer misuse or negligence.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team at Jennifer.Heffner@aspenacademy.org with your order number and reason for the request.

2. Provide supporting evidence such as photos (for defective or incorrect items).

3. Wait for approval and instructions on returning the item (if applicable).

Processing & Timeline

• Approved refunds will be processed within 5 business days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable except in cases of company error.

Exchanges

If you received a defective or incorrect item, we offer exchanges at no additional cost. Contact customer support for assistance.

Changes to This Policy

DriveCraft reserves the right to modify this refund policy at any time. Any updates will be posted on our website.

For further questions, please contact us at Jennifer.Heffner@aspenacademy.org

Thank you for choosing DriveCraft!